Privacy Policy

1. Who we are

Ascent Answers is a specialist practice within Ascent Agency.

The data controller responsible for personal information collected through this website is:

For privacy questions or requests, contact: hello@ascentanswers.com

2. Information we may collect

We may collect information that you provide directly to us when you contact us or complete a form on this website.

This may include:

• your name
• email address
• telephone number
• company or business name
• company number
• business address
• website address
• domain name
• information about your business
• information about your products and services
• information about your customers and target market
• project requirements
• website preferences
• branding information
• details of existing websites, hosting or business email
• enquiry details
• names and email addresses of people responsible for approving a project
• customer reviews or testimonials that you choose to provide
• project descriptions
• photographs
• logos
• brand files
• brochures
• price lists
• plans
• documents
• other files that you choose to upload

Please only provide information that is relevant to your enquiry or project.

If you provide information about another person, such as a colleague, customer or project approver, you should make sure that you are entitled to provide that information to us.

3. Website Project Brief

Our Website Project Brief is designed to collect the information we need to understand and prepare a website project.

Information submitted through the brief may be used to:

• understand your business
• understand the services or products you want to promote
• identify your preferred website structure
• understand your branding and design preferences
• review photographs and other content you provide
• assess the scope of the proposed website
• prepare website content
• create an initial website build
• contact you where further information is required
• manage the website project if you choose to proceed

Completing the Website Project Brief does not subscribe you to marketing communications.

4. Saving your progress

The Website Project Brief may save your progress locally in your browser so that information you have entered is not lost if you refresh or return to the form on the same device.

This information is stored on your device using browser storage. It is not submitted to Ascent Answers until you choose to submit the form.

Uploaded files themselves are not stored in browser local storage.

Locally saved questionnaire information is cleared after a successful submission.

You can also remove locally stored information by clearing website data in your browser.

5. File uploads

Where a form allows you to upload files, those files may contain personal or commercially sensitive information. Please do not upload information that is not necessary for your project.

Uploaded files may include:

• photographs
• logos
• brand assets
• project documents
• brochures
• plans
• written content
• price lists
• other material relevant to your website project

We use reasonable technical measures to restrict permitted file types and protect uploaded information.

No online system can be guaranteed to be completely secure, so you should avoid uploading highly sensitive personal information unless specifically requested.

6. Contact form enquiries

If you contact us using the general contact form, we may collect:

• your name
• email address
• company name
• telephone number
• enquiry type
• message

We use this information to review and respond to your enquiry.

7. Why we use your information

We use personal information where it is necessary to:

• respond to an enquiry
• discuss a potential project
• assess project requirements
• prepare a proposal or quotation
• take steps you have requested before entering into a contract
• provide services you have agreed to purchase
• administer an ongoing client relationship
• maintain website and form security
• prevent spam, fraud or misuse
• meet our legal and accounting obligations

Where appropriate, we rely on:

• Pre-contractual steps
  Where you ask us to assess your requirements, prepare a proposal or discuss work before entering into a contract.
• Contract
  Where processing is necessary to provide services that you have agreed to purchase.
• Legitimate interests
  Where necessary to operate our business, respond to genuine business enquiries, maintain website security and administer client relationships.
• Legal obligation
  Where we need to keep or disclose information to comply with applicable law.
• Consent
  Where we specifically ask for consent for an optional activity.

8. Marketing

Submitting an enquiry or Website Project Brief does not automatically subscribe you to marketing communications.

We will not use information submitted through the Website Project Brief to add you to a marketing list unless you have separately chosen to receive marketing communications.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Unsuccessful or inactive website enquiries and project briefs may be deleted when they are no longer required.

Where an enquiry develops into an active project or client relationship, relevant information may be retained for the duration of that relationship and afterwards where necessary for:

• project records
• contractual purposes
• accounting
• taxation
• resolving disputes
• establishing, exercising or defending legal rights

Uploaded materials that are no longer required should be deleted when reasonably practical.

10. Who we may share information with

We do not sell personal information.

We may share information with trusted service providers where this is necessary to operate the website or provide our services. These may include:

• website hosting providers
• email delivery providers (Mailgun)
• cloud or file-storage providers
• technical support providers
• professional advisers
• suppliers or subcontractors involved in delivering an agreed project
• public authorities where disclosure is legally required

Service providers processing personal information on our behalf are expected to handle that information appropriately and only for the relevant purpose.

11. Website hosting and security

Our website is hosted using professional hosting infrastructure.

Technical information may be processed automatically when you use the website, including:

• IP address
• browser type
• device information
• date and time of requests
• requested pages
• basic server and security logs

This information may be used to operate the website, investigate errors and protect against malicious activity.

We use reasonable technical and organisational measures to protect information, but no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Analytics and cookies

We do not currently use optional website analytics on this website. Essential browser storage or technologies may still be used where necessary for website operation, security or to remember information entered into the Website Project Brief on your own device.

13. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of external websites. You should review the privacy information provided by those websites before submitting personal information to them.

14. International processing

Some technology or service providers may process information outside the United Kingdom. Where personal information is transferred internationally in circumstances where safeguards are required, we will rely on an appropriate legal transfer mechanism or other recognised safeguard.

15. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to:

• request access to personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete information in certain circumstances
• ask us to restrict processing in certain circumstances
• object to certain processing
• request data portability where applicable
• withdraw consent where processing is based on consent

To make a request, email: hello@ascentanswers.com

We may need to verify your identity before responding to a request.

You also have the right to raise a concern with the Information Commissioner's Office.

16. Information about other people

The Website Project Brief may allow you to provide information about other people, such as:

• business colleagues
• project approvers
• customers whose testimonials you provide
• people who appear in supplied photographs

You are responsible for ensuring that you have an appropriate basis for providing this information and that its use for your website project is appropriate.

17. Customer reviews and project content

If you provide customer reviews, project photographs or other material for publication on a website, we may use that material as part of the website project you have asked us to prepare.

You should only provide testimonials, photographs, logos, documents and other content that you are entitled to use and authorise us to use for the project.

18. Children

Our services are intended for businesses and adults acting on behalf of businesses.

The Website Project Brief is not intended for use by children. Please do not knowingly submit personal information about children unless it is genuinely necessary for an agreed project and you are entitled to provide it.

19. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations. The latest version will always be published on this page.

20. Contact us

For questions about this Privacy Policy or how we handle personal information, contact: